The Excellence in Utilities Awards honor organizations that have shown commitment to excellence in technology, operations and business process. Through public nominations, the SAP utilities community selected their peers, colleagues and leaders to be recognized in the following categories. The nominations were carefully considered by our expert panel of judgesthen the winners were announced at the SAP for Utilities conference in October 2018.
Utility of the Year: UGI Utilities
This is a holistic award that looks critically at the entire utility to applaud transformation efforts across the business. UGI Utilities has consistently been ranked by JD Power for providing world class customer service – and that was while using a 30 year old mainframe! Not one to rest on their laurels, UGI embarked on an ambitious journey to update the legacy system through their UNITE Project. Change has been driven and embraced from the CEO on down, creating a conducive corporate culture as UGI turns “good”, into “great”.
Excellence in Customer: Southern California Edison (SCE)
This award recognizes a utility who truly puts the customer at the center of everything they do. Speaking of customers, SCE has over 15 million of them, and are making every effort to meet their digital demands. So much so, that SCE is embarking on the largest SAP C/4HANA implementation in North America. They are also at the forefront of using machine learning technology – enabling virtual chat agents to respond in an accurate, and timely, fashion.
The Purpose Driven Utility: CPS Energy
Reflecting our conference theme, we wanted to showcase a utility organization that has gone above and beyond to serve their community – looking past the bottom line, and embracing a culture of giving back. CPS Energy is a staple in their community, serving thousands of volunteer hours across San Antonio. The organization also has a hyper focus on safety initiatives, both internally and externally. In addition, CPS is a major contributor to San Antonio Schools, both financially, and through robust mentorship programs.
Excellence in Operations: AVANGRID
This award was designed to recognize an organization that doesn’t relegate innovation to the back office – and is thought leading on how to integrate technology with assets for a better view of one’s business. AVANGRID has embodied this idea, by embracing the SAP Leonardo suite. Alongside partner, Wipro, AVANGRID designed a unique, self-learning decision support system to determine pressure alarm set-points which would not only predict, but reduce, false alarms. We’re excited about what AVANGRID will do next with the power of SAP Leonardo!