SAP Industry Innovation Awards

The SAP Industry Innovation Awards honor organizations that are intentionally using technology to transform their businesses, employees, and communities. After collecting public nominations, a panel of industry experts reviewed each submission, and then the winners were announced and recognized at the 2019 SAP for Utilities conference. Do you have an innovative story that deserves recognition? Submit your nomination for a chance to be featured in 2020.

2019 Categories

The Purpose-Driven Award:
Tacoma Public Utilities (TPU)

TPU created a habitat conservation plan as part of its application to the U.S. Fish and Wildlife Service and the National Marine Fisheries Service for a 50-year incidental take permit for water supply operations. TPU and its employees are helping the cycle of live fish in the river, which makes an enormous difference to local communities and the environment.

Excellence in Operations Award:

CenterPoint combined operational technology with a flexible data platform to provide the asset analytics necessary to address the most urgent situation at the right time. The organization’s excellence in operations and maintenance showed during Hurricane Harvey, when CenterPoint was able to leverage drones and smart meters to access the most urgent situations.

Pioneer of the Year Award:

Cleco implemented SAP S/4HANA on SAP HANA Enterprise Cloud which improved data transparency, allowing for better decision-making across multiple business functions. With this implementation, Cleco was able to provide a modern and flexible platform to support future growth amid changing business models while continuing to provide a customer-centric focus.

Excellence in Customer Service:
Duke Energy

Duke Energy went live with an SAP Commerce contractor enablement portal and customer service landing page for 2,500 call-center agents. This enabled the call centers to have a combined view of customer information across four legacy billing systems and seven jurisdictions. Additionally, agents are now proficient two years in advance of the first cut-over to IS-U and allows the call centers to become proficient with SAP Cloud for Customer, SAP Commerce, and SAP Marketing, as well as the power of SAP HANA Express Edition.

Meet the 2019 Judges

Paul Kurchina

Paul Kurchina

Connector, Instigator, and SAP Ecosystem Accelerator, ASUG and KurMeta

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Jim Hendershot-min

Jim Hendershot

VP, TMG Consulting

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Michael ODonnell

Michael O’Donnell

National VP, Utilities, SAP North America

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